Support for Conditional Pause in Approvals

 Product Area: Approvals, Workflow Manager

 Impact of Change: New Functionality

 Roles Impacted: Admins Users

Description

We've been working with customers like you who needed more control when pause steps are added in approval workflows. Specifically:

• For "Upload for Review" contracts, a pause step allows teams to coordinate internally before approvals
• However, for "Upload for Signature" workflows, pauses cause unnecessary delays when contracts are ready to go

In the legacy approvals system, this differentiation was handled by pre-send vs. pre-sign approval types. When we launched the new version of approvals, customers lost this granular control - until now!

What's New: Smart Conditional Pause Steps

Pause steps in approval workflows can now be configured with conditions based on the workflow type:

• Skip pause steps for "Uploaded for Signature" workflows to accelerate the approval process
• Apply pause steps only for "Third-party paper - uploaded for Review" contracts that need internal alignment
• Recreate the legacy pre-send/pre-sign approval distinction with improved flexibility

Limitations: Currently supports "workflow type" conditions only. 

How to Enable: Available on demand behind a feature flag for workspaces using New Approvals System. Please reach out to your CS for any support.