Express Contracts Email Template

 Product Area: Express Contracts

 Impact of Change: Quality of Life Improvement

 Roles Impacted: Admins, Counterparties

Description:

We've updated the email templates for Express Contracts to better align with their intended purpose!

The Problem:

Previously, counterparties receiving Express Contracts had inconsistent experiences:

• If the counterparty only needed to provide basic information (name, organisation name, email ID), they received an email requesting their signature
• If the counterparty needed to answer additional questions, they received an email asking them to "review" the contract

This "review" term unintentionally implied scope for negotiation, which contradicted the entire purpose of Express Contracts as non-negotiable, standardized agreements.

The Solution:

Now, all counterparties will receive consistent messaging regardless of how much information they need to provide:

All Express Contract emails now use "Your signature is requested" messaging

Counterparties who need to answer additional questions will still be guided to complete those steps before signing

This creates a clear, unified experience that reinforces Express Contracts as fill-and-sign documents, not negotiable agreements

How to Enable: This update has been automatically rolled out to all workspaces.